Effective Date: November 25, 2025

At Vozepro, we want you to be fully satisfied with your purchase. If there is any issue with your order, we are here to help. This policy explains the conditions and procedures for requesting refunds or replacements.

Eligibility for Refunds or Replacements

Refunds or replacements are provided only in the following cases:
• The product arrives damaged, defective, or broken.
• You received the wrong item, size, or color.
• Your order is incomplete or missing items.

Evidence Required

To process your request, please provide:
• Your order number
• A detailed explanation of the issue
• Photo or video proof of the problem

Send all details to: vozepro@gmail.com

Response Time

We respond to all refund or replacement requests within 24 hours.

Timeframe for Requests

All refund or replacement requests must be submitted within 7 days of receiving your order.

Order Cancellation

Orders can be cancelled within 24 hours only if they have not been shipped. Once shipped, cancellation is no longer possible.

Shipping / Theft Disclaimer

Once tracking shows the package as Delivered, Vozepro is not responsible for:
• Package theft
• Loss after delivery
• Stolen items from mailbox or doorstep

For such issues, contact the courier directly.

Shipping Delays

Average U.S. delivery time is 3–7 business days. Delays caused by couriers or customs do not qualify for refunds.

Incorrect Address Disclaimer

If an incorrect or incomplete address is entered by the customer, lost packages are not eligible for refunds. Please ensure all details are correct at checkout.

Customer Responsibility

Customers must review all product details, specifications, and size charts before ordering.

Final Decision Rights

Vozepro reserves the right to:
• Approve or deny refund requests
• Request additional evidence
• Offer a replacement instead of a refund

Contact Us

If you have any questions or wish to request a refund or replacement, email us at: vozepro@gmail.com